Love it there

You'll notice that the only negative reviews are from people who refused to wear a mask. Restaurants have no choice or say in the states mask mandates, they have... read more to follow or receive steep fines. I get it, we are all sick of wearing masks, but that's no reason to slam a business with fake bad reviews. We like the sandwiches here. Prefer their bread to subways. Wish we had one in my town, but enjoy stopping in when in the area.

They say they close at 7pm was there at 5and they were closed 2 wice thats happened. Sandwich was good when i was able to order. They dont answer... read more there phone neather.

Great sandwich and great service

The staff are friendly. The establishment was pristine clean and the food was great plus they accept Google Pay. You can get standard sub sandwiches here. Big Town Hero surprised... read more me in a positive way. Highly recommend.

Love a business that respects and follows laws and mandates! No sandwiches are served with a side of COVID at this establishment.

Good food at reasonable

Best Roast Beef Sandwich

Excellent

Amazing

I lovevthier veggie sandwich!

Perfect and delicious sandwiches!

Probably one of the best sandwiches I've ever had, I would definitely recommend the very berry turkey. Manager was super friendly. Everything was fresh and the bread was perfect. 10/10... read more would recommend.

Excellent staff. Had 360 gift card didn't know how it worked, either did they but the staff stuck with it until they figured it out. Excellent Customer Service and food.... read more Thank you so much!

Great sandwiches

Super yummy beats subway hands down

Best sandwiches around!

Good soup.

I worked there when I was in high school. The sandwich are the same every time we come back intown. Wish there was a big town in bend oregon!

One of the best sandwiches I ever had

FANTASTIC BUSINESS! Not only do they make great sammiches consistently, but they absolutely saved our entire office lunch plans on short notice and got everything perfect!!!

The manager is awesome, the... read more staff helpful and friendly, and the food is always good!

Highly recommend Big Town Hero in the Mall!

Good sandwiches, great customer service at this location, clean store

Great service & great sandwiches

First time visiting and was very happy with the experience. I ordered the reuben and my wife had the southwestern style salad with fresh avocado. Tasty and fresh. The turkey... read more in the salad wad fresh and had a slight smokey flavor and the sandwich was very good. The bread was worth the price alone. I came to learn that the dough is never frozen. The staff was kind and helpful and we were able to dine in. Place was clean and we'll make sure to visit again when we need a sandwich and salad fix.

My favorite place to get sandwiches in town. The bread is the star of the show absolutely amazing taste and texture and the ingredients are perfectly portioned. Lunchtime!

Always great service and friendly employees even when super busy.

Love this place, solid food and the staff is always on point.

The service was quick however I felt it was an off day because they for got a few things and I had to ask for them. My drink and meet... read more on my sandwich that I did order. But it was all tasty and my son enjoyed it after his wrestling match. So the food did its job!!

The panini was so soft and crispy on the outside. One of my favorite sandwiches. Love the customer service!! 💖💖

Excellent sandwiches

Always good food and great customer service

Excellent food, very fresh. The staff is young so be patient. They bake their bread fresh daily.

Best bread!

My partner and I have been going to this Big Town Hero location for YEARS, the owners and staff are ALWAYS friendly & professional. I can't believe some of the... read more reviews that are pouting about having to follow local business policies. If you are out and about in Albany, you should have a mask on you to put on to RESPECT said business policy. Don't leave a review crying because they have policies you don't like. Pathetic.

That being said, Big Town Hero in the Heritage Mall is well run. They are always busy but never make us feel rushed. Our order has never been incorrect and it's always out quickly which we appreciate. We greatly appreciate them following their health codes and mask mandates, keeping me and my family safe during these times.