About Us

The Story Behind Us

The name “HERO” originated in Italian communities and refers to sandwiches that are made on homemade bread and are large enough to share with family and friends-very much a full meal. This was the original name for what later became known as submarine sandwiches. However, the HERO still holds the distinction of being the original and premier quality among sandwiches, and always served on bread that is handmade from scratch. Big Town Hero continues to use the HERO name to portray the fact that its sandwiches are constructed on bread handcrafted daily in their in-store bakeries.

Meet the CEO

Jack Chu Have been in Restaurant business most his life. Educated with an MBA in finance and real estate with over 18 years international business experience including positions as management executive for multiple listed companies in Asia and an expertise in commercial real estate and site selection helping franchise finding the right location.

Our Mission

At Big Town Hero, we believe that great food has the power to bring people together. Our mission is simple: to serve fresh, high-quality meals that not only satisfy your cravings but also foster connection and community. We source the finest ingredients to create wholesome, handcrafted sandwiches and meals that reflect our commitment to flavor and nutrition.
Whether you’re grabbing a quick bite or sharing a meal with friends, we want every experience with Big Town Hero to be exceptional. We are dedicated to supporting local farmers and businesses, ensuring that our food is as fresh and sustainable as possible. With every sandwich we make, our goal is to make your day a little brighter, a little healthier, and a lot more delicious.
Love Your Food. Love Yourself. Love Big Town Hero.

Our Promise To You

At Big Town Hero we have a taste for the finer things. This becomes evident in the amount of attention we pay to every ingredient we use to create our handcrafted sandwiches. We promise to bring you only the best.

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